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When will my order be shipped out?

In Stock items: within 2 working days
Pre-order items: after 10 working days
Customized items: after 15-20 working days

Please read more here 

It has been more than 20 workings days and I still haven't received my order

Please keep in mind that all custom orders generally take around 15-20 business days to ship - a business day is Monday-Friday, do not count weekends as the postal service does not operate under regular business hours over the weekend. We also ask for a few additional business days during the holiday season as we have a large increase in sales. It is not uncommon to experience a slight delay in your shipment - please keep in mind that custom jewerly is a delicate process and we have very high quality standards for every order. We will be in contact with you in regards to any delay via email. Customer satisfaction is our number 1 priority so do not hesitate at any time to reach out to our Customer Service Team at for an update or with questions.

How can I track my order?

You can track your order: here

How long does shipping take?

After the item is shipped, shipping usually takes 1-5 working days. 1 working day in Holland

I haven't received an order update or tracking info

Read here

How do I change the shipping address?

Please send an e-mail to: before you receive your shipping tracking number

My order is lost

Read here

Can I cancel my order?

Because we process your item right away you can't cancel pre-ordered & personalized items. In stock items you can cancel before we ship out your order. 

My item is damaged 

Please read here

I received a damaged item

If your item is delivered damaged or faulty, please contact us within 24 hours from the date of receipt. We will get back to you within 1-2 business days.

Can I return my order?

Please read here