92Plated does not offer refunds or exchanges on discounted or personalized items (Anything purchased with a promotional discount code is considered "discounted" and is subject to this policy) these items are final sale.
Personalized includes engraving, custom orders and all items listed in our personalization section. This also counts for pre-order items.
You can return in stock items within 14 working days.
How can I return my order?
If you've met the above requirements, please e-mail us with the following information:
- Order number
- Item(s) to return
- Return reason
- Comments (optional)
When your return request has been authorised we will contact you via e-mail with the return address and further details.
To secure the arrival of your return, we always recommend using a trackable shipping method as we cannot be held responsible for any loss of your item(s).
Return shipping costs
You will be responsible for covering the cost of shipping to return your item to 92plated.
It may take up to 5 business days for the credit card or PayPal refunds to be processed. Please allow 7-10 business days for the refund to post to your account.